Return & Refund Policy

Return & Refund Policy

14-Day Easy Returns

At Damien & Sorin, your satisfaction is our top priority. If you're not completely in love with your purchase, we make returns simple and stress-free.

Return Policy Overview

  • Return Window: You have 14 days from the date you receive your order to initiate a return.
  • Condition: Items must be unused, in their original condition, and returned in original packaging.
  • Easy Returns: Our support team is always here to guide you through the return process.

Return Costs

  • Defective or Incorrect Items: No return shipping cost will be charged. If your item is defective, damaged during shipping, or incorrect, we’ll cover the return shipping.
  • Change of Mind: If you ordered the wrong item, it doesn’t fit, or you simply changed your mind, the return shipping cost will be your responsibility. Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Email support@damienandsorin.com with your order number and reason for the return.
  2. Get Return Instructions: We'll email you a return authorization and instructions.
  3. Pack Your Item: Securely repackage the item with all accessories, tags, and documents.
  4. Shipping Label: We’ll send you a return shipping label if applicable.
  5. Send It Back: Drop your package at your local carrier based on our instructions.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After approval, your refund will be issued to your original payment method. Please allow up to 7 business days, depending on your payment provider.

Exchanges

Want a different size, color, or item? No problem! Contact us and we’ll help with your exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable. These will be clearly marked as non-returnable on the product page.

Contact Information

Business Name: Damien & Sorin
Email: support@damienandsorin.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to respond to all inquiries within 1–2 business days.